Terms of Service

These Terms of Service ("Terms") govern your access to and use of TenEightOne OP ("OP," "the Service," "we," "us"), operated by TenEightOne Ventures, LLC. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

TenEightOne OP is an operational analytics and reporting platform for Amazon sellers. The Service connects to your Amazon Selling Partner account through Amazon's official Selling Partner API (SP-API) to provide operational visibility, including reporting, reconciliation, alerts, and account insights.

OP provides informational and operational visibility only. The Service surfaces and organizes data so you can make your own decisions. It does not act on your behalf, make business decisions for you, or guarantee any outcome.

2. No Guarantee of Results

You acknowledge and agree that TenEightOne OP does not guarantee, warrant, or promise any particular result, including but not limited to:

• Amazon sales, revenue, or profitability
• Search rankings, Buy Box ownership, or listing performance
• Account health, reinstatement, or avoidance of suspension or marketplace action
• Recovery of reimbursements, refunds, or any specific financial recovery
• Accuracy, completeness, or timeliness of data provided by Amazon or third parties
• Any operational, financial, or business result of any kind

All business decisions remain solely your responsibility. Data shown in OP may be delayed, incomplete, or affected by issues in Amazon's systems or third-party services outside our control.

3. Subscriptions and Billing

The Service is offered on a subscription basis. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis (monthly or annually, as selected) until you cancel.

• Subscription fees are billed in advance for each billing cycle.
• Payments are processed securely through Stripe. We do not store full payment card details.
• Prices may change; we will provide reasonable notice of any change to recurring fees before they take effect.

4. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing for the next cycle. Canceling does not automatically refund prior charges. You retain access through the end of the period you have already paid for. See our Refund Policy for details.

5. Promotional Codes

Promotional codes and discounts apply only as expressly stated at the time of the offer and are subject to their stated terms, eligibility, and expiration. Promotional codes:

• Are limited to the discount, duration, and conditions described in the specific offer
• Cannot be combined unless explicitly permitted
• Have no cash value and may not be transferred or resold
• May be withdrawn or limited at our discretion, including where abuse is suspected

6. Refund Limitations

Except as required by applicable law or as stated in our Refund Policy, subscription fees are non-refundable once a billing cycle has begun. Refund requests may be reviewed on a case-by-case basis at our discretion.

7. User Responsibilities and Acceptable Use

You agree to use the Service lawfully and responsibly. You will not:

• Use the Service in violation of Amazon's policies or applicable law
• Attempt to access another user's account or data
• Reverse engineer, scrape, overload, or interfere with the Service or its infrastructure
• Use the Service to transmit malware or engage in fraudulent or abusive activity
• Share, resell, or provide unauthorized access to your account

8. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at security@teneightone.com if you suspect unauthorized access. We use security measures including encrypted credential storage and multi-factor authentication, but no system is perfectly secure.

9. Intellectual Property

The Service, including its software, design, content, and trademarks, is owned by TenEightOne Ventures, LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business purposes during your subscription. Your own data remains yours.

10. Limitation of Liability

To the maximum extent permitted by law, TenEightOne Ventures, LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any:

• Lost profits, lost sales, or lost revenue
• Amazon account suspension, deactivation, or marketplace action
• Data delay, sync failure, inaccuracy, or loss
• Business interruption or operational disruption
• Decisions made in reliance on information provided by the Service

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Suspension and Termination

We may suspend or terminate your account, with or without notice, for misuse, nonpayment, abuse, fraud, security risk, or violation of these Terms. You may stop using the Service at any time by canceling your subscription.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms: legal@teneightone.com or support@teneightone.com.